Machine Service and Repair
Don't let your sewing machine, serger, or embroidery machine go too long without a little TLC and professional service. For quality home sewing machines under normal conditions, a complete service once every 2 years is a good practice. If you use your machine heavily or for commercial purposes, an annual complete service routine will keep the equipment humming for years.
We service nearly all makes and models of home and industrial sewing machines including, Babylock, Brother, Juki, Elna, Pfaff, Janome - New Home, Singer, Viking, New Home, Janome, Singer, Morse, Kenmore, Highlead, Mitsubishi, Kansai Special, Union Special, Wilcox & Gibbs - Pegasus, Yamato, Bonis, US Blindstitch, Sunstar, Chandler, Tacsew, Liebersew, and pretty much every sewing machine ever made and other sewing related equipment as well.
Home Sewing Machine Service
Home sewing machines, sergers, and embroidery machines that are dropped off at the sales and service center for repair or maintenance are serviced bi-weekly on Thursday. We call this day Service Day. The Service Department is open for drop-off and pick up every Monday thru Friday 10-5:30 and Saturday 10-3. Emergency services are available on request.
Machines brought in are placed in a queue for Ted, our terrific technician to work on. Although Ted does his very best to look at all the machines received, we are only able to guarantee the first 25 or so machines (depending on the types brought in and services required).
All the machines serviced that day will be ready for pick up the next business day unless
1. we are not able to reach you for authorization for more extensive work or
2. if parts need to be ordered to complete the work.
Coming from out of town? Driving an hour or more?
Why not make a day of it?
Arrange to bring your machine in for repair as we open on Service Day. Shop, dine, or visit one of the many exciting destinations in the Santa Barbara area. Then come back to pick up your machine later the same day!!! Don't forget to call us to let us know you will be coming.
Industrial Sewing Machine Service
Services are provided on an ongoing basis. To ensure satisfaction and for the quickest response, please bring the head of your machine along with any special thread or fabric that represents the kind of problem you have been having. If your piece of equipment is an automatic machine fully integrated with the powerstand, please give us a call in advance. Please call 805 962-0929 to arrange for on-site repairs and emergency service
$150 per HR
On-site industrial service and in-home pick-up and delivery of home machines
Although it is almost always quicker and a little cheaper if you bring your machine into the Sales and Service Center for service. Regular on-site maintenance schedules are available for industrial users and educational institutions, manufacturing facilities, hotels, and schools. Available with advance scheduling.
Scissor and Overlock Knife Sharpening
Scissors and overlock knives can be dropped off at the store for sharpening. It can take a day to week complete the service.
Rates
Snippers and scissors up to 9" $7.50
Pinking shears and scissors longer than 9" $10.00
Parts Ordering
Please include machine make, model number, part name, and parts number if available. If no part number is available, e-mail a close up photo of the machine and the broken part to get started.
Please supply a company purchase order if it is required for order processing and payment.
Warranty
Home Sewing Machine Service Warranty
Industry standard, 90 day warranty on parts and labor with a "Complete" home sewing machine service. For a fix a 90 day warranty is included only for the problem that was fixed.
Manufacturer's Warranty Services
Grant House Sewing Machines provides factory authorized warranty parts and services for Pfaff and Brother home sewing machines and all other new home and industrial sewing machines purchased from Grant House.
One Year Free Service for Home Sewing Machines
Services provided within the first year after purchase of a new or used home sewing machine from Grant House are typically provided at no service charge. Industrial warranties vary but nominally include 90 days for parts and labor on new sewing machine heads and a 1 year warranty on industrial sewing machine motors. Some exceptions apply.
Industrial Machine Warranty
Typically 90 day warranty to repair or replace the defective part or machine at our and the distributor's or manufacturer's discretion. Limitations apply.
Freight Claims
Industrial equipment is shipped F.O.B. origin. Responsibility for filing a claim and receiving compensation for damages during shipment is the responsibility of the customer. Damage during shipment must be reported immediately to the freight company and to Grant House Sewing Machines.
RATES: